Refund policy

For online orders, we have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused. You’ll also need the receipt or proof of purchase.

We offer a free return in European Union (EU). If you are living in another territory, please note that you must pay the shipping cost of the return yourself.

To start a return, please contact us first at info@lassowear.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at info@lassowear.com. 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Characteristics of preowned/vintage items
Preowned/vintage items have been used by someone before and therefore they usually have visible marks of use and wear, damages even. That is very normal on preowned items. We try our best to describe the item's condition on the product page, but sometimes some damages can go unnoticed. This is not necessarily a "damage" as it would be on a brand new item. Hence, please note that when evaluating the possible defect on a preowned item, it's age and history must be taken into account, and it will not be evaluated on same terms as a new item.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@lassowear.com.